Description
Description: This workshop shows you exactly what to say, when to call, and how to document every step for leverage. You will learn how call centers are structured and why timing and tone matter. You will prepare a one‑page fact sheet with your hardship story that is honest, brief, and effective. You will practice word‑for‑word scripts for APR reductions, fee reversals, and due‑date moves. You will learn escalation paths, from frontline agents to retention and hardship departments. You will set up a tracking log to record names, extensions, and outcomes so you never repeat yourself. You will craft follow‑up emails that confirm agreements in writing to protect you. You will learn how to compare written hardship plans and avoid terms that trap you. You will create a calendar of re‑call dates to revisit accounts every 90 days. You will get a template to safely pause accounts while preventing credit damage where possible. You will finish with three calls placed and documented using the included checklist.
Format: On-demand workshop video, printable scripts, email templates, and a call‑tracking spreadsheet.
Duration: 2.5 hours plus time to place calls.
What You’ll Learn: Negotiation psychology; scripted asks; escalation; documentation; follow‑ups; plan comparison; protective steps.
Target Audience: Cardholders and borrowers ready to request concrete concessions and capture them in writing.
English